Returns, refunds and reprint policy

Policy for subscriptions:

All subscription purchases are subject to company policies and procedures. We'll consider all situations, but it is our initial stance that refunds will not be offered on subscriptions due to the restricted access that is granted to subscribers. However, If you would like to contact us about a refund on your subscription, you can certainly do so and our team will evaluate your request. 

Policy for printed material:

We want you to be happy with how your prints turn out. If something wasn’t produced correctly due to an issue on our end, please contact us within 30 days of receiving your order.

Our team will carefully review your case and work with you to make it right. Depending on the situation, we may offer a reprint, a refund, or a coupon.

We can help with issues such as:

• Printing defects (such as misalignment, streaks, or smudges)
• Damage during delivery
• Receiving the wrong quantity or product
• Major differences between your approved design and the final product

Claims submitted after 30 days from delivery may not qualify for compensation unless special circumstances apply. We recommend inspecting your order as soon as it arrives so we can resolve any problems quickly.

Have an issue to report?

Contact us at support@mycreativeshop.com